Opening Times

Normal Opening Times:
Monday: 8am - 6:30pm
Tuesday: 8am - 5:30pm
Wednesday: 8am - 5:30pm
Thursday: 8am - 5:30pm
Friday: 8am - 5:30pm
Weekend - Closed

Bank Holiday: Closed

Coronavirus - Changes to service & Shipping information! 
Our trade counter is not practical for more than one customer to enter while maintaining social distancing. It is for this reason that we ask only one person enters the counter at a time. If there is a customer present please wait outside or in your car until the customer leaves. This ensures everyones safety. 
We are regularly washing hands between customers and sanitising computers, pens, door handles, card terminals etc on a regular basis. 

Online orders are still being dispatched as normal although delivery lead times may be slightly longer. 

We appreciate it is challenging times for all, if you would rather not come into the counter we can take payment over the phone and drop them into your vehicle. 
Demos and trials are not available during this time. Simply put, it is impractical. Sorry. 

Delivery times are currently slightly delayed while we are running at two thirds staffing. Please call us before placing an order for next day / premium service delivery. It may not be possible for us to dispatch the same day. 
 

Delivery

Please see the information just above the 'Delivery' heading.
We aim to give you the best possible value for money when it comes to delivery service which is why we use a variety of carriers for the UK mainland.

CARRIAGE PAID If you order over £50 +vat then standard carriage is FREE. To keep our rates competitive and small orders to remain good value for money we have the following pricing structure.

Under £13 - £3.00
Under £50 - £5.70
£50+ : FREE


Next day, timed and weekend delivery options do exist as a chargeable item.
Next day will be £3.70 over £50 and £9.50 when less.
Timed delivery prices vary. 

You will be required to enter your postcode before carriage is selected - Highlands and Islands may be charged more. Overseas purchasers can buy from us if your country is on the list for shipment.

Please note that where there is a delivery time next to the buy button you may have to allow for an extended delivery time. This is usually for non-stocked welding supplies and products. In most cases this will add around 1 or 2 days to your chosen delivery option from us.

The above number of days is of course with regard to 'working' days and parcels are limited to 20kg each (there are some exceptions). If your order is placed and processed before 11:00am then we will be able send it out the same day. If not then it may be collected the following day. There is of course exceptions to this and if we can book items out after the cut off time we will.

We do deliver all over the world and if you need your welding supplies sending over seas we can get it out to you. For these we may use Royal Mail or any other Courier company - whichever offers the best value for money. Overseas customers we have found Royal Mail offer competitive postage rates for small packages so even just a few contact tips may well be good for sending out to you.

Returns - Please click here for full info.
Standard Terms and Conditions
Putting it in short - provided the item and packaging is in the same condition as when it arrives then we can offer a refund within 28 working days. Please call or email us to get a returns number. For full information, click the above link.